Category: Social Structures and Games


Game-centric Social Networks

December 13th, 2011 — 10:34pm

Early in 2009, Monty Kerr and I went out to GDC to do a little research.  We’d both built multiple game development startups, often for new media or new channels (e.g. mobile phones in 2002 or Windows in 1994).  We’d been watching Facebook expand as a platform and wanted to pursue the space, but we hadn’t found an angle we thought was compelling.  Were we too late?  Was the ocean too red?

By the time the show was over, we had what we thought was a key weakness in the social ecosystem and a way to address it.

First, a clarification of terms.  Social network and social graph have been used almost interchangeably the past few years, and not without some confusion.  It doesn’t help that Facebook and other sites are called social networks in the online service sense, which is distinct from the actual social networks they may utilize.  For the purposes of this post, I’ll stick with the current Wikipedia definition of social network:

“A social network is a social structure made up of individuals (or organizations) called “nodes”, which are tied (connected) by one or more specific types of interdependency, such as friendship, kinship, common interest, financial exchange, dislike, sexual relationships, or relationships of beliefs, knowledge or prestige.”

Put more simply, it’s a set of relationships we have with others based on a specific, shared context.   We are each part of many different social networks based on various contexts, such as family, classmates, a book club, or a sport we play.  Some of them overlap.   And while much of the time we spend with these connections may have nothing to do with the what brought us together, that context is the reason for the network’s existence and is the always available fallback for any future interaction (i.e. if we cannot find anything else to talk about we can always talk about the one thing that clearly interests us both).*

A social network service, like Facebook, is not a social network.  More important, it doesn’t provide the context to create a social network.  All a social network service does is improve access to pre-existing social networks already developed by the user and help new services (like games) seed their products with users.  That’s tremendously valuable, but makes all added interaction secondary instead of primary.

Why is that a problem?  Because secondary interaction is wholly dependent on a pre-existing (primary) social network.  If you stop playing a game, you don’t lose contact with the individuals you were playing with – you already had an established bond with them beforehand.  The game has a tenuous hold on you because it’s not the reason for your friendship with those you play with.

The same could be said about Facebook as a whole:  if it went away tomorrow, all your social networks would continue to exist despite greater friction of communication within them.  In other words:  Facebook doesn’t own your social networks.

Another problem with being dependent on pre-existing social networks is that the number of users you can play with is artificially capped.  Only a small subset of friends from your pre-existing social networks will have any interest in the same game as you.  That means fewer people validating your interest, fewer people to share it with, and fewer reasons to keep playing.  The result:  less engagement and poor retention.

A game, however, is a context just like any other shared interest.  A new social network can be built for the user based on players they come to know while playing.  A game-centric social network has several advantages:

  • It’s primary in the user’s mind.  If the game goes away, so does their connection to everyone they know because of it.
  • It’s self-reinforcing.  The more people I know playing, the greater the validation that what I’m doing is worthwhile.
  • It’s uncapped.  There’s no limit to the number of friends I can play with (other than natural limits, in the Dunbar sense).
  • It’s platform independent.  Because the game is the primary context, any platform it resides on – a web portal, a social network service, a hardware device – has less power over the game’s audience and, by extension, the game itself.  If the platform goes away, or the developer would like to leave the platform, being the primary context for a user’s social network goes a long way towards moving them to other platforms.

A game-centric social network helps engage and retain users for much longer periods of time.  I’m not talking about gains measured in weeks or months but years and decades.  Think about all those pre-existing social networks you have – those are based around interests you’re likely going to be involved with for the rest of your life.  That’s why a game-centric social network is so much more powerful than sitting on top of a pre-existing one.

Just to clarify again, because the terms are annoyingly close:  a game-centric social network is not a game-centric social network service (building such a service would make the service primary not the games on it, although that would still be one up on Facebook in terms of owning their audience).**

We raised some seed capital against this concept in the fall of 2009.  Since we rolled the business up into a larger company shortly thereafter I can’t say whether we were right or wrong, but in almost three years I’ve yet to see anyone really push this model.  To me that still smells like an opportunity, particularly as increasing engagement has become more important for those still building games for Facebook’s red ocean.

 

 

Footnotes:

*A social graph, by contrast, is really just a tool for mapping a social network. You could, to some extent, use this interchangeably with social network, except that social graph has actually come to mean the entire mapping of your relationships within a social network service.  So I’ll yield to the more popular interpretation (which is interesting in a business sense but not terribly useful in understanding the reason for people’s relationships to each other).

**We also now have interest graphs, which are related to but not the same thing as a game-centric social network.

 

 

1 comment »

Content Communities

August 7th, 2008 — 4:22pm

This short essay was first posted to my original blog on August 7, 2008.

I have a fairly complex social graph (or social graphs, if that’s the right way to look at it): there’s the obvious work, family, friends breakdown; but I’m also an avid photographer and I play sand volleyball four days a week. And outside of work there’s really industry, comprised of people in my field I keep in contact with on a regular basis, and not necessarily about work-related things.

A number of tools help me stay in touch with everyone: email, IM, text messaging, social networks, blogs and so forth. I can see them in person too– I run into my volleyball friends regularly on the courts, and I sometimes play board games with fellow game industry folk.

Here’s my concern: the communities I am a part of are defined by my social graph and do not map well to the structure of the web.

Take photography, for example. I have my flickr site, flickr groups, photo news sites, online stores I regularly buy gear from, photo-centric blogs and the social network pages of other photographers. Not to mention my own blog, portfolio and Facebook pages. At any one of these locations I might participate in a discussion about photography (or about anything else but with people who share a common interest in photography). Do I really need to monitor a dozen different locations to connect with other photographers, particularly when many of the same people are monitoring the same sites?

The photography community I am part of is content-centric, not location centric. It’s not well defined — the edges are very soft. I might have eight online locations in common with one photographer, but only six with another and maybe four shared between the three of us. The way the web is structured now, I have to pick a couple places and because I can only monitor so many, I’m forced to cut out a number of others. And along with that I lose a number of folks who may partly but not entirely overlap.

I’d like to see a product that treated the internet as subservient to the content communities I am a part of. Something that layered on top of the web and viewed it through a community lens: where are the people in my social graph(s), what are they talking about, how can I chat with them without having to take the conversation to one particular place. For that matter, who else is at the same site as I am, whether I know them or not, that I can talk to about this temporary, shared experience we’re both having (i.e. the news / game / video / etc we’re both looking at).

Intentionally or not, a wide range of companies are circling around this issue: site-centric mini-worlds (Lively, Rocketon), browser replacements (Flock), shared browsing experiments (Medium, BumpIn), fancy IM clients (IMVU, vSide), and so forth. Even Twitter, social networks, mashups and stuff like Delicious and Digg probably qualify. All of these products have, at best, a nice solution to a piece of the problem.

However, I suspect the reason most of those products fail to meet our larger content community needs is that they ask us to exchange our current method of social communication for something new. But in their desire to change how people interact on the web, they hamper or disregard things that already work really really well. Take Rocketon. Here’s a cool idea: avatar chat with others who are at the same web page. Visitors can even move around the page in a kind of temporary 2d space. Except they cannot interact with the page itself in any way — which was the whole reason for being were here in the first place (yes, you can toggle Rocketon off to get to the page, but then you lose the chat).

There isn’t one single way I interact with a particular community (content centric or not): I read, browse, select, chat, comment, show off, save, contribute, modify, buy, sell, etc.  What’s missing from today’s community products is a way to bring these varied interactions together around the common interest (i.e. the context) of my social graph. But I can understand why no one’s done it yet– it’s a far more difficult problem than just ditching everything and proposing a new interface paradigm.

Of course, many of these businesses aren’t even concerned with my so-called content community problem — Facebook, Delicious and smaller products like IMVU are quite successful and have no need to go in this direction. But they could be so much more if they did.

Comment »